TestimonialsDear Hannah
It has been a pleasure working with you. In a continent of 'unknowns" I believe I stumbled across a "gem" with you and your firm.
I have passed on your contact details to my colleagues as a potential contact point for organizing anything Kenyan. I know of at least two that are looking at safaris.
I wish you good health and good fortune for the future. Please pass on my heartfelt thanks to all the people that made my trips to Kenya so enjoyable.
Yours in peace.
Andrew Click to view more Testimonials
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We require 25% deposit payment of the total cost of the tour due to new terms and conditions now applied by hotels and lodges to make firm reservations. Bookings not secured by the appropriate deposit will be released automatically by the lodges without prior notification. The rest of the payment (75%) must be received 45 days prior to arrival/commencement of the tour.
In cases where the bookings are made less then 45 days before the commencement of the tour, full payment must be made on booking. The company reserves the right to cancel the booking if payment is not received in accordance with these terms
All payments by wire transfer to our bank account (details to be provided accordingly). Payment by card is also acceptable (Visa, MasterCard, JCB & American Express) but attracts a 5% surcharge. Details of how to pay by card will also be provided accordingly.
You will get a copy of wire transfer from your bank and once you do it please inform us so that we can check whether the payment has been received in the bank. We will also confirm to you when we receive the payment and confirm that bookings have been done.
Cancellations and Refunds:
In the event of a cancellation, cancellation fees shall be applied as follows:
- Within the period of 13 to 55 days before commencement of the safari, a fee of 25% of the total cost of the safari shall apply.
- Within the period of 12 to 8 days before commencement of the safari, a fee of 50% shall apply.
- Within 7 to 0 days before the commencement of the safari, a fee of 100% of the total cost of the safari
Refund will be less the bank transfer charges. No refunds are given for: lost travel time or substitution of facilities and/or accommodations; itineraries amended after departure; not appearing for any accommodation, tour, game viewing or other booked activities; and/or cutting short the booked itinerary for any reason.
We reserve the right to cancel a safari in which case a full and immediate refund of all payments received will be made.
Meals:
Meals are included in the tour price as stated in the itinerary, B=Breakfast, L=Lunch and D=Dinner.
Baggage:
You may take along two normal size pieces of luggage, not exceeding a total of 44 lbs. per person. On charter flights in Africa the baggage allowance may be less. Arrangements have been made for safe storage while on tour. However, all baggage is at the tour member's risk whilst on tour. We highly recommend baggage insurance.
Gratuities, Taxes and Entrances Fees:
Charges for hotel taxes are included, as well as game park entrance fees and to all wildlife reserves included in the itinerary. In Africa, tips to driver-guides and escorts are not included and are at your discretion, though unavoidable.
Not Included in Quoted Tour Prices:
The following items are not included in quoted tour prices: costs of obtaining passports or visas; personal expenses such as beverages, laundry and room service; gratuities to your safari escort, camp staff, driver-guides; excess baggage fees; communication charges; airport departure taxes; meals not specified in your itinerary; any airfares unless where specifically and clearly mentioned otherwise.
Insurance:
We strongly recommend you protect yourself with a short-term traveler’s insurance policy to cover baggage loss, accident, medical emergencies, and trip cancellation.
Alterations and Liability:
Trevaron Travel and Tours , its Owners, Outfitters, Agents and Employees give notice that they act only as agent for the owners, contractors and suppliers providing means of transportation and/or all related travel services and assumes no responsibility whatsoever for injury, personal illness, loss or damage to person or property in connection with any service resulting directly from: act of God; detention; annoyance; delays; expenses arising from quarantine; strikes; thefts; pilferage; force majeure; failure of any means of conveyance to arrive or depart as scheduled; civil disturbances; terrorism; government restrictions or regulations; and discrepancies or changes in hotel services in which it has no control.
Trevaron Travel and Tours and/or its local operators reserve the right to make reasonable changes in the itinerary when deemed advisable for the comfort and safety of passengers, which includes but is not limited to: the substitution of hotels, alteration of the itinerary, and reversing the order of the places to be visited. Trevaron Travel and Tours and its local operators, their tours and/or suppliers of services, and other cooperating agencies reserve the right to refuse individuals from a safari without refund who acts in a manner which is unsafe for themselves, or inconsiderate or unsafe to fellow travelers, and/or who ignores the requests of their guide (s) to act in a safe and responsible manner. On advancement of deposit to Trevaron Travel and Tours, the depositor agrees to be bound by the above described terms and conditions.
Trevaron Travel and Tours hereby notifies all passengers that any matter or cases relating to any tour is subject to/or governed by the rules and laws of the country to which it takes place and no other country.
Risks:
Trevaron Travel and Tours draws your attention to the fact that there are certain inherent dangers involved with adventure travel, and the client accepts them at his/her own risk. It is however advisable to take travel insurance and a separate baggage loss before arrival to Kenya.
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